Car Rental FAQs in Cyprus

Before renting a car with Alo Car Rentals, find answers to common questions about driver requirements, documents, payments, insurance options, deposits and rental conditions.

For complete rental policies, please refer to our Terms & Conditions.

1. What currency are rental prices displayed in?
All rental prices on the Alo Car Rentals website are displayed in euros (€), the official currency of Cyprus.

2. What is the minimum and maximum age to rent a car in Cyprus?
The standard age requirement for renting a car with Alo Car Rentals is 25–75 years.

Drivers aged 21–24 who have held a valid driving licence for at least three years may be eligible to rent with additional young-driver insurance of €7 per day.

Drivers over 75 with a valid driving licence and who meet the applicable health requirements may be eligible to rent with additional senior-driver insurance of €5 per day.

Additional rental conditions and excess amounts may apply. Please contact our team before booking if you are outside the standard age range.

3. What documents do I need to rent a car in Cyprus?
When collecting your rental car, you must present a valid driving licence, passport or national identity card, and a valid credit or debit card.

If your driving licence is issued in a non-Roman alphabet (such as Arabic, Chinese, Japanese or Cyrillic), you must also present an International Driving Permit alongside your original licence.

Your payment card must have sufficient available funds for any applicable rental deposit or excess.

4. What is included in the car rental price?
Your rental price with Alo Car Rentals includes:

- Delivery and collection at the agreed locations
- One baby or booster seat (if requested)
- Third-Party Liability Insurance
- Collision Damage Waiver (CDW) with excess
- Unlimited mileage 
- 24-hour breakdown roadside assistance
- Road maps (if requested)
- VAT and applicable local taxes
- Vehicle replacement in the event of a breakdown

Optional insurance upgrades, including Super Collision Damage Waiver (SCDW) and Full Collision Damage Waiver (FCDW), are available at an additional cost.

5. Where do I collect my rental car at Larnaca Airport?
An Alo Car Rentals representative wearing a red shirt with our company logo will meet you at the departures level of Larnaca International Airport (LCA), near Costa Coffee.

After completing the rental agreement, our representative will escort you to your vehicle.

For detailed meeting-point instructions and airport pickup information, visit our Larnaca Airport car rental page.

6. How long does it take to complete the car rental agreement?
Completing the rental agreement usually takes approximately 5–15 minutes, depending on whether you have provided the necessary information to Alo Car Rentals before your arrival.
 
7. Where do I return my rental car at Larnaca Airport?
At your agreed return time, drive to the departures waiting lane at Larnaca International Airport (LCA).

An Alo Car Rentals representative will meet you there to collect the vehicle and keys. You do not need to park in the airport car park.

8. Can I pick up a rental car in Larnaca and return it to another city?
No. Alo Car Rentals does not currently offer one-way rentals between different cities.

Pickup and return locations within Larnaca are selected and confirmed during booking. Available options include our Larnaca branches and eligible hotels, apartments, villas and residential addresses within Larnaca city limits.

If your preferred location is not listed in the booking form, please contact our team before booking.

9. What payment methods does Alo Car Rentals accept?
Alo Car Rentals accepts all major credit and debit cards.

10.What is Alo Car Rentals' fuel policy?
Alo Car Rentals operates a full-to-full fuel policy. Your rental car is provided with a full tank of fuel and must be returned with a full tank.

If the vehicle is returned with less than a full tank, a €20 refuelling fee plus the cost of the missing fuel will apply.

11. Can I drive my rental car into Northern Cyprus?
No. Alo Car Rentals strictly prohibits driving its rental vehicles into Northern Cyprus.

Alo's rental insurance and roadside assistance do not provide coverage there. Driving into Northern Cyprus violates the rental Terms & Conditions, and the renter will be held responsible for the full value of the vehicle in the event of an accident or other incident there.

12.Can I extend my car rental period?
Yes. You can request an extension by contacting Alo Car Rentals by phone or email before your current rental agreement expires.

Extensions are subject to vehicle availability and must be confirmed by our team.

13. What happens if my rental car breaks down?
If your rental car breaks down, contact Alo Car Rentals immediately at +357 99 960 093 for assistance.

Free 24-hour roadside assistance is included in your rental price. Our team will guide you through the next steps and arrange a replacement vehicle if necessary.

14. What is Alo Car Rentals' cancellation policy?
You can cancel your reservation and receive a full refund of any amount already paid if your cancellation is received at least 72 hours before the scheduled rental start time.

Cancellations received less than 72 hours before the rental starts are non-refundable. No refund is available once the rental period has begun.

15.  What should I do if I have an accident with my rental car?
If you are involved in an accident while driving an Alo Car Rentals vehicle:

- Ensure everyone is safe and contact emergency services if anyone is injured.
- Notify the police and Alo Car Rentals immediately at +357 99 960 093.
- Do not move the vehicle without Alo Car Rentals' consent or police instructions, except where necessary for immediate safety.
- Do not discuss liability or agree to any settlement with other parties involved.
- Record the registration number of the other vehicle and obtain the names and addresses of any witnesses, where safe to do so.
- Inform Alo Car Rentals of the extent of any damage or loss.

Our team will guide you through the next steps.

16. Are there any hidden fees or additional rental charges?
Alo Car Rentals offers transparent pricing with no hidden rental fees. Your booking price reflects the selected rental services, optional extras and any applicable out-of-hours charges.

Additional costs may arise under the rental Terms & Conditions, including traffic fines, missing fuel, lost or damaged keys, damage not covered by insurance, or excessive vehicle cleaning.

We recommend reviewing your booking details and rental conditions before confirming your reservation.

17. What insurance is included in my car rental price?
All Alo Car Rentals bookings include Third-Party Liability Insurance and Collision Damage Waiver (CDW) with an excess.

CDW limits your financial liability for covered vehicle damage to the applicable excess amount, provided the rental Terms & Conditions are followed.

Certain types of damage are excluded from insurance coverage, and additional charges may apply.

Optional insurance upgrades are available for customers who wish to reduce or eliminate the standard excess.

18. What does Super Collision Damage Waiver (SCDW) cover?
Super Collision Damage Waiver (SCDW) is an optional insurance upgrade that reduces the standard rental excess and security deposit by 50%.

It also provides coverage for tyres and the windscreen.

SCDW does not eliminate the excess entirely, and exclusions under the rental Terms & Conditions still apply.

19. What does Full Collision Damage Waiver (FCDW) cover?
Full Collision Damage Waiver (FCDW) is our optional Zero Deposit & Zero Excess upgrade, available to drivers aged 25–75.

Enjoy greater peace of mind with no standard vehicle security deposit or excess for covered damage, plus tyre and windscreen protection.

Coverage is subject to our rental Terms & Conditions. A separate hold for fuel and keys may still apply.

20. Is a security deposit required when renting a car?
A refundable security deposit is normally required when renting with standard Collision Damage Waiver (CDW).

You can choose optional Super Collision Damage Waiver (SCDW) to reduce the standard deposit by 50%, or Full Collision Damage Waiver (FCDW) to eliminate the standard vehicle security deposit for eligible drivers.

Please ensure your payment card supports refunds, as any fees arising from refund restrictions will be the renter's responsibility.

21. Is there any deposit required with the Zero Deposit & Zero Excess option?
With our optional Full Collision Damage Waiver (FCDW), no standard vehicle security deposit or excess is required for covered damage.

Depending on the vehicle category, a separate amount of €100–€150 may still be required to secure fuel and keys. This is separate from the vehicle damage deposit.

22. Are there any additional fees for out-of-hours car collection or return?
Yes, an additional fee may apply for collecting or returning your rental car outside normal office hours.

When you select your correct pickup and return times during the online booking process, any applicable out-of-hours fees are automatically included in the displayed rental price.

23. What does the “Pay Later” option mean?
The Pay Later option allows you to confirm your car rental reservation without making an immediate payment.

The full rental amount must be paid at least 72 hours before your scheduled pickup time. If payment is not received by this deadline, your reservation will be automatically cancelled.

Still got a question? Please contact us. We will be happy to help.